You Really Never Know
By Jody NolandHurry, hurry, hurry. Busy, busy, busy. We are important people, with packed schedules and long to-do lists.
And what often accompanies the fast pace of life is a very short fuse. Slow or incompetent service frustrates us. We become easily annoyed at having to wait too long for our “tall, half-caff, soy latte at 120 degrees.” And we’re not shy about telling the person delivering the service how we feel about the sub-par treatment.