You Are a Human Thermostat
By Jody NolandMail a package at the Post Office. What’s your reaction when that’s on your to-do list for the day?
Do you grimace and brace yourself for long lines and less-than-optimal customer service? Or do you smile with anticipation that your day is about to get a little brighter?
I smile, because I know I’m likely to see my friends, June and Rhonda. They are Window Clerks at my local Post Office in Marietta, Georgia. And they should be used as role models for great customer service for the entire USPS.